Sometimes I wonder why all the shops in Saudi-Arabia have employed so many shop assistants. There seems to be a man in every corner of the store yet actual customer service is unheard of.
I guess the cheap labor enables the employement of 10 Indian, Pakistani or Philippino men instead of one very efficient salesperson seen in western countries.
The sad fact which probably everyone living in Saudi has faced is that the majority of shop assistants seem to be clueless, indifferent and lazy.
I’ve given up altogether even bothering to ask for advice to save myself from the utter frustration that results from trying to get customer service from them.
My husband on the other hand is more tolerant and will often go and ask the shop assistants where a certain product is located. However 90% of the time I have gone and found the product on my own before the shop assistant even understood what my husband was looking for. A frequently heard response to most questions is “I don’t know”.
Another annoying aspect of dealing with the shop assistants is that if they don’t know where an item is located (which is majority of the time) they will point you in a random direction and leave the scene.
On occasions the shop assistant will say “we don’t have this product” but countless times I have managed to find it after a while of searching. Once we were unknowingly standing right next to the item and the guy is convincing us we don’t have it.
Lately my husband and I have been on a quest to find proper baby strollers and a car seat and we finally found some in Toys R Us. So my husband asks the shop assistant that’s responsible for the stroller/car seat section of the store some simple questions. To elaborate the “quality” of customer service you get, here is how the conversation went:
My husband: Excuse me, what is this? (pointing at the attached base of the baby car seat)
Salesman: It is the same as the stroller sir.
Husband: No I mean what’s this part for?
Salesman: It is Peg Perego.
Huband: No I mean what is this part here used for?
S: It is a car seat sir.
H: Yes of course it’s a car seat, but how does this work? (still pointing to the base part)
S: It is for the baby.
H: Yes I know what the SEAT is for, but what about this base?
S: I don’t know. (starts trying to remove the car seat from the base without succes.)
H: Is the car seat attachable to the stroller?
S: No sir.
At this point I told my husband to try it himself because I remembered seeing it online. So they try to attach the seat to the stroller but it doesn’t work out. The salesman says once more that it is not possible, chuckles to himself and leaves the scene.
Does this sound like professional customer-friendly service? Or more like asking questions from a random guy off the street? Why don’t they train these people? Or maybe they just don’t care?Wouldn’t it be more cost effective to hire one professional shop assistant than to have random men hanging around the store?
Once we got home we checked online and the car seat does indeed attach to the stroller, and the base is meant to secure the seat more safely in the car.